CASINO COMPLAINTS

A customer who genuinely believes the conclusion of a game is unfair should ask for this information and the advice of the operator in interpreting it. If you believe that an operator has behaved in a approach that contravenes the terms of their UK license however, you can account them to the Commission.

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Have you been treated unfairly by a casino? We can help you now!

After deciding whether any such winnings should be awarded to the customer the Commissioner will usually apply the principles of: 'was it an obvious fault', 'are the winnings outside the rules of the game', 'is this enclosed by the terms and conditions'. A customer who genuinely believes the conclusion of a game is unfair should ask for this information and the advice of the operator in interpreting it. Operators usually suspend an balance to ensure funds are safely retained until sufficient information is obtained en route for resolve the issue that triggered the suspension. This stage may take a few days or a few weeks depending on the nature of your complaint. We are not likely en route for be able to resolve a ailment immediately as we will need en route for contact the operator and get in a row from them.

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The good news is that the UK gambling industry is regulatedand under the terms of a UK license altogether operators must take all reasonable steps to resolve the issue in-house. You must not alter such documents before the copies. Occasionally we find so as to customers have deceived, misled and lied to operators and then to us about some or all of their complaint; it is very difficult en route for conclude in favour of a buyer who has not been honest along with the operator or with us. This is a rule upheld by a good number bookmakers that means that your anticipate will only stand if there has been no goal scored, penalty awarded or no one sent off contained by the first five minutes. It prevents fraudulent activity and underage gambling. Anywhere the casino is dragging its feet or otherwise failing to make payments that are legitimately owed to the player.

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